Welcome to our webstore for Europe
Unless otherwise agreed, shipping will be carried out to the address provided by the customer at checkout.
For our shipments we use United Parcel Service (UPS) and cannot deliver to APO/FPO addresses or P.O. boxes.
The risk shall be transferred to the customer when the goods are collected by a forwarder or carrier, in any case when they leave of the warehouse of côte&ciel.
The terms and conditions of UPS will apply. These can be found at https://www.ups.com/nl/en/Home.page
Please note: Some countries may have restrictions on the receipt of specific items.
We usually dispatch orders on a daily basis from our warehouse in Klundert, Netherlands and aim to dispatch all orders within 48 hours (Monday - Friday). We do not offer weekend delivery and do not dispatch orders on Public Holidays. .
Depending on the selected shipping method, UPS will deliver your parcel according to their services. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
For Standard Shipments, the estimated delivery time (after pick up by UPS) is 3-5 working days, (depending on your location, it may also take longer).
côte&ciel is not responsible for any delays caused by destination customs clearance processes.
Shipping during Sales
During sales periods there may be a delay in dispatch due to the high volumes of orders to be processed and fulfilled.
We offer free standard shipping (1-5 business days) on all orders over €100. There is a €12 fee for orders under €100.
Shipments to countries outside of the European Union
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country.
You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; please contact your local customs office for further information.
Additionally, when ordering from coteetciel.com, you are the importer and must comply with all laws and regulations of the destination country.
You authorize us to designate a carrier (UPS) to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.