Returns / Europe

Returns

We want you to be happy with your purchase. If, for any reason, you are not satisfied with your order, you have the right to return your unused item within 30 days of delivery.

Please note that items must be returned unused, in their original packaging, with the hangtag still attached.

Please include a copy of your original invoice in your return package, as well as a note of your Return Merchandise Authorisation (RMA) number which will be provided to you once your return request has been approved.

For any return request, please contact support@coteetciel.com, in order to receive the return instruction to proceed with it

Once an RMA has been issued, the item to be returned must be shipped within 14 days.

We ask that you provide us with a tracking number for your returned package as soon as this is available to ensure the smooth arrival of your return.

You are responsible for the shipping costs of returning your order. You may choose your preferred carrier, although we recommend using a trackable service such as DHL or UPS.

We reserve the right to deny a refund if the returned product does not meet our return policy requirements.

Once your returned product has arrived at our warehouse and has been assessed, we will process your refund. Please allow up to 14 working days for this process from the date your returned product is received at our warehouse.

Only items that have been purchased directly on coteetciel.com can be returned to us. côte&ciel products purchased through our official retailers must be returned in accordance with their respective returns and refunds policy.

Exchanges

If you'd like to exchange your product for a different size / model / material please contact support@coteetciel.com

Non-returnable items

Certain limited edition projects/collaboration pieces are non-returnable. For further information, please contact support@coteetciel.com